Describe a person who is good at their job

這張題卡的準備方式

這張題卡（cue card）最好的回答，靠的是能力的具體證據，而不是籠統的讚美。光說「she’s good at her job」不夠，至少要有一個具體的例子，例如妥善處理困難的情況，或被託付了別人沒有的責任，才算真正證明這個說法，而不只是宣稱。

選一個你相當了解其工作內容的人，不論是老師、主管、醫生，或是從事某個行業、你看過他工作的親戚。如果你對這份工作實際在做什麼只有模糊的概念，就很難說服人相信對方為什麼做得好。

回答可以先介紹這個人和他的職務，簡短說明你是怎麼認識他的，然後把真正的時間花在「explain」那一行，因為「why you think they’re good at their job」實際上就是這張題卡的重點，值得用不只一句話來回答。

讓回答更出色的詞彙

1分鐘準備計畫

在1分鐘的準備時間裡，可以寫下：

• who: name or relationship, role
• job: what it involves
• how know them: context or connection
• why good at it: specific evidence

範例回答

以下是這張題卡完整回答的一種寫法，用來示範結構和程度，不是要你照背。

I’d like to talk about my former manager, Aziza, who worked as the head of customer service at the company where I had my first proper job a few years ago. I got to know her fairly closely because I reported directly to her for almost two years, which meant I saw her handling day-to-day problems, not just giving instructions from a distance. Her actual role involved managing a fairly large team and stepping in personally whenever a customer complaint became too difficult for junior staff to resolve on their own, which happened more often than you’d expect in that kind of business. What convinced me she was genuinely good at her job wasn’t just that she was calm under pressure, although she was, but that she seemed to have a real knack for reading exactly what an angry customer actually needed to hear to feel resolved, often within the first minute of a call. I remember one particularly difficult situation where a client had been overcharged repeatedly through no fault of our team, and instead of just apologising, she personally investigated the billing error, fixed it, and called the client back herself the same day, which most managers at that level would have delegated. She also had a habit of quietly training junior staff by explaining her reasoning out loud during calls rather than just taking over, which meant the whole team gradually got better under her, not just the difficult cases she personally handled. It’s fairly rare, in my experience, to see someone equally good at the technical side of a job and at developing the people around them.

這張題卡的常見錯誤

• 只籠統地稱讚這個人，卻沒有任何具體證據證明他擅長自己的工作。
• 花太多時間描述工作本身，而不是這個人在其中的表現。
• 選了一個你不夠了解其工作、說不清楚的人。
• 忘了「how you know them」這一項，而這一項能讓你的判斷更可信。